FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I return my order for personal reasons?
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.For specific fees, please click HERE.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, PayPal, Apple Pay thanks to secure payment processing from Stripe. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike to pay over installments.
Do you offer financing?
We are offering financing.You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process. For more details please click HERE
I ordered two items, why I have received only one?
Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Due to Shopify's store settings, Combo Sale will only show ONE tracking number, please don't panic, you can contact our customer service at support@yolowaybike.com to get detailed tracking information.
How do I change or cancel my order?
Your order can only be canceled before it ships.To cancel the order, please email us: support@yolowaybike.com. Canceling order requests may not be available during the weekend or holiday.
Do you ship to Alaska, Puerto Rico, and Hawaii?
No, currently, we are only capable of shipping to the Contiguous United States.If possible, do you have any friends of relatives in other State, so that you can leave their address.And after we ship the bike there, you could ask them a favor for shipping it to you.
How long should it take for my Jasion ebike to arrive?
In-stock orders typically ship within 3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
Products
Below are some common questions about our products
Special Discount
We offer $50 for military, teachers, firefighters, police and paramedics, but you will need to provide us with certification. Click HERE to get more information.
What if the package is broken/the item scratches when arrived?
Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures via support@yolowaybike.com, we will solve it for you.
